Terms and Conditions

  1. Airpak is unable to cover the following address : Felda area, Kampung Pendalaman, P.O.Box address
    *For areas above, customers will be informed to meet at center handover domestics or self-collect.
     
  2. Please note that some Remote & Other areas may not receive parcels on the second day; it will take minimum 3 days time for delivery.
    **Shipment to Kelantan and Terengganu : Government Office closed on Friday & Saturday. Airpak Office closed on Friday & Saturday.
    **Shipment to Johor Bahru : Government Office closed on Friday & Saturday
    Airpak Office Hour : Saturday (half-day) and closed on Sunday.
     
  3. We do not charge GST for Singapore orders but a 36% surcharge applies for fuel and handling charge.
     
  4. We will ship out orders within 3 - 5 working days after receiving an order confirmation email.
     
  5. Prices for Bio-Mate online products are inclusive of 6% GST.
     
  6. For online payment, please remit payment to :-
    PAYEE NAME : PROMISE EARTH (M) SDN BHD
    BANK NAME : MAYBANK BERHAD
    ACCOUNT NO.: 5124 - 6431 - 3818


AIRPAK POSTAGE RATES

West Malaysia - Free delivery

East Malaysia - Flat rate RM 15 inclusive of GST for 500g and 1kg.


TRACKING YOUR PARCEL

You can track your parcel with the consignment note number at : www.airpak-express.com.

For any inquiries on product orders/parcel with consignment note tracking, the customer can either :
i) Contact the office at 603-3291 6113 (Monday - Friday, 9.00 - 6.00 pm)
ii) Email us at sales@promiseearth.com.my